1) passive hearing-active listening 2) listen with your eyes, ears and guts 3) take time to understand 4) be aware of your own perceptional filters 5) ask questions to clarify if you understood everything correctly 6) don't be too quick to react 7) we are responsible for what we say, not for what another person hears

Concepts, misunderstanding

排行榜

視覺風格

選項

切換範本

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