Quality Assurance - Quality is checked at each stage of production, Quality Control - Checking at the ‘End of Production’ that products are of a high enough quality, Total Quality Management - Involving customers in quality monitoring by asking how satisfied they are with the quality of product or service and involving all workers in quality control, Quality Circles - Groups of people from different parts of the business meet to identify, discuss and resolve problems, Benchmarking - Process of quality assurance using best performers in a particular industry to set standards, Quality Audits - Checking the work of others to ensure that standards are being met,

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