Step 1 - Identify the problem (gather information), Step 2 - Establish a Theory (question the obvious), Step 3 - Test the Theory (if theory not confirmed, reestablish new theory ), Step 4 - Establish a Plan of Action, Step 5 - Implement a Solution (or escalate as necessary), Step 6 - Verify full system functionality (and if applicable implement preventive measures), Step 7 - Document findings, actions and outcomes.,

CompTIA A+ Network Troubleshooting Methodology

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