Saying sorry: Sorry to keep you waiting., Sorry I'm late., I apologize., Sorry about that., Giving a reason: There was a delay/problem with..., My train/flight was cancelled, I got the date/time/address wrong., The traffic was terrible., I got lost., Accepting responsibility: I made a mistake., It was our fault., Taking action : I'll be there as soon as possible., I'll call you back., Responding and reassuring: Don't worry., No problem., That's fine., Nevermind.,

Apologies

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