1) I clearly and coherently state my point, what I need or want in a considerate way for my audience a) verbal skills b) body language skills c) vocal skills d) listening skills 2) I pay attention to the other person’s non-verbal communication a) verbal skills b) body language skills c) vocal skills d) listening skills 3) I prepare to actively listen before meeting others a) verbal skills b) body language skills c) vocal skills d) listening skills 4) I use tone, pitch and pace to sound interested and confident and to engage and connect with my audience a) verbal skills b) body language skills c) vocal skills d) listening skills 5) I use sentence stress, pausing and tone to convey the meaning of my message a) verbal skills b) body language skills c) vocal skills d) listening skills 6) I use gestures to reinforce the meaning of my word a) verbal skills b) body language skills c) vocal skills d) listening skills 7) I ask different question types to show interest, clarify understanding and build rapport a) verbal skills b) body language skills c) vocal skills d) listening skills 8) I show I understand by acknowledging the speaker’s thinking and feelings a) verbal skills b) body language skills c) vocal skills d) listening skills 9) Which one of these is not a communication preference? a) direct b) reserved c) business first d) calm e) energetic f) analytic 10) Which communication preference would rather 1-to-1 interactions? a) direct b) demonstrative  c) reserved d) calm 11) Which communication preference tends to use a 'tell' approach? a) direct b) demonstrative c) calm d) business first 12) Which communication preference finds it difficult to have long silences in conversation? a) direct b) demonstrative c) calm d) business first 13) True or False? You need to understand your own communication style preferences to be able to connect better with others. a) True b) False 14) True or False? Some communication styles are more appropriate in the workplace than others. a) True b) False 15) Changing or adapting your behaviour to preference to communicate better with someone who has different communication preferences to yours is called a) flexing b) flipping c) formulating 16) Which of these is not a way to flex your communication style to work better with others? a) Avoid certain topics b) As more/less questions (depending on their preference) c) Find preferences that you have in common and leverage them to build rapport d) Mirror their body language e) Observe others to identify their communication preferences f) Continue communicating your way - they'll get used to it!

Review of Core Skills and Communication Preferences

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