1) Which of these is not a step in root cause analysis? a) Data gathering b) Define the problem c) Identify causal factors d) Problem selection 2) Which of these is NOT a method for determining root cause? a) Exploratory data analysis b) Fault tree analysis c) Fishbone diagram d) 5 Whys 3) Which of these is not a benefit of root cause analysis? a) It can reduce or eliminate future problems/errors b) It develops a logical approach to problem solving c) It is a model for data mining and analysis d) It identifies systematic defects that can result in problems 4) What does Root Cause Analysis aim to prevent? a) Accidents b) Underlying problems c) Small mistakes d) Injuries 5) What is lean continuous improvement? a) Improve health and fitness of employees b) Acronym: Learn, educate, act, negotiate c) Loss analysis improved by cutting expenditure d) Eliminate wasteful steps of processes in the workplace 6) What is the final step of root cause analysis? a) Recommend and implement solutions b) Identify causal factors c) Define the problem d) Collect data 7) Which of the following is NOT a step in Change Analysis? a) List potential causes b) Analyse each event c) Categorise every change d) Identify factors contributing to good performance

LTS - Problem Solving & Continuous Improvement

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