What do I say to check (my) understanding? : Do you mean that ... ?, Did you say X or Y? , Can you give me an example to illustrate what you meant? , What do I say to check (their) understanding? : Is that clear? Are there any parts that are unclear? , I can see from your face that I haven't explained myself really well., What are your thoughts on this? , Summarizing information : The main points are... Is that correct? , So we've decided that we... Is that all?, So I've understood that... Is that right? , Clarifying additional information (E.g. you can take 10 paid personal days each year): What is exactly considered as a personal day? , When can we take personal days? , How many personal days can we take at a time? ,

Creating shared understanding

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