1) It involves understanding the speaker’s emotions and main message, paraphrasing their thoughts, and feeding them back.  a) Passive listening b) Active listening 2) What are the Consequences? a) That are likely to result from the other person complying with the request are stated. b) It is then possible to make sure that the wording is the most appropriate and also to rehearse it with a third person in order to get feedback on your draft. 3) Six Steps: Define the problem, brainstorm solutions, select one that meets both parties’ needs, plan actions, implement, and evaluate the solution. a) Making a request b) Problem solving 4) The first phase of the model involves the use of the listening skills that were described earlier in this chapter. a) Skills for Listening b) Skills for Understanding 5) They include the skills of brainstorming options and evaluating options reviewing skills are used in order to help people to review the progress of these plans. a) Group Leadership Skills b) Skills for Action Planning

Skills for Collaborating with Professional and Parents

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