Checks that correct ____ and ways of ____ are being followed. ____ needs to know what is going on. Manager will be able to give ____ about what to do next. Quality ____ procedures could be used - appraisals, reviews, to ensure staff understand good practice. Appropriate help and ____ can be provided for staff to do their job properly. Staff/residents/families could complete ____ analysis of the feedback can inform ____ care and ____ complaints.

Monitoring

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