1) What is the best way to acknowledge a question? a) That's an interesting point. b) Okay. c) Oh, let me see. 2) What is the most professional way to buy time? a) Hmmmmmm......... b) Well, let me take a moment to answer that. c) Well............. 3) What is the polite way of admitting uncertainty? a) I don't have that information right now, but I'll check it for you. b) I don't know, ok? c) If you don't know, imagine me! 4) How can we ask for clarification? a) What???? b) Speak louder, I can't understand you c) Could you repeat that, please?

IAC A1: Handling questions - Recap

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