Problem-Related Words: Handle a complaint, Resolve an issue, Fixing a bad experience, Service recovery, Understanding the customer’s needs, Achieve customer satisfaction, Deal with a situation, Improve service recovery, Action Words: Apologize, Reassure, Offer help, Make amends, Support, Go the extra mile, Exceed expectations, Customer Service Skills: Professionalism, Active listening, Empathy, Patience, Remain calm under pressure,

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