Case - A specific task or issue that starts with a trigger event, like a customer request which is tracked from start to finish. , Transaction - An electronic exchange of information between two parties (ILDCC or directly from Policy Owner/Agent to ILDBO) to carry out financial or administrative activities related to a policy/contract., Workflow - Require another team to complete a transaction or change to a policy once the case is submitted., Service Level Agreement (SLA) - Timeframe for processing a request/transaction.,

Creating Cases

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