1) A customer becomes aggressive and makes you feel unsafe. What is the most appropriate safeguarding response? a) Ignore the behaviour and hope it stops b) Raise your voice to show confidence c) Follow your organisation’s safeguarding and incident reporting procedure d) Ask another colleague to handle the customer while you leave the situation 2) How does the British Value of Democracy relate to customer service? a) Ensuring customers get what they want, no matter the rules b) Giving customers a choice in how they interact with your service c) Allowing staff to vote on break times d) Using customer data without consent if it's in their interest 3) Which of the following could be a subtle indicator that a colleague is being radicalised? a) Wearing different clothing b) Showing a sudden interest in political activism c) Making extreme comments and withdrawing from usual social circles d) Refusing to participate in after-work socials 4) Which of the following best demonstrates the British Value of the Rule of Law within customer service? a) Enforcing rules only when senior staff are present b) Making personal decisions over policy if you think it's best for the customer c) Avoiding reporting complaints to protect the company image d) Treating all customers fairly and following agreed policies and regulations 5) How can you promote Individual Liberty as a customer service professional? a) Limit customer choices to make decision-making easier b) Promote self-service options while respecting customer preferences c) Assume customers need help making decisions d) Make all choices on behalf of vulnerable customers 6) A colleague regularly makes jokes about a customer’s accent. What should you do to uphold Mutual Respect and Tolerance? a) Ignore it – it’s not your place to get involved b) Laugh awkwardly and walk away c) Join in – it’s only banter d) Challenge the behaviour respectfully and report it if needed

Safeguarding and British Values Quiz

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