The importance of communication in an organisation, Supports collaboration, Helps avoid conflict, Increases engagement, Promotes a positive culture, Helps manage change, Promotes innovation., Supports collaboration (The importance of communication in an organisation), Clear communication keeps teams aligned, helping them share ideas more efficiently., Helps avoid conflict (The importance of communication in an organisation), Respectful, open communication prevents misunderstandings, builds relationships., Increases engagement (The importance of communication in an organisation), When employees understand their role and feel heard, motivation improves., Promotes a positive culture (The importance of communication in an organisation), Open, fair communication builds trust, respect, and a supportive work environment., Helps manage change (The importance of communication in an organisation), Explaining what’s happening and why reduces uncertainty around change., Promotes innovation (The importance of communication in an organisation), Safe, open communication encourages new ideas and employees to challenge the way things are done which helps businesses adapt to change., Verbal (The efficacy of different modes of communication), Helps share detailed messages, give quick feedback, and build trust. It supports collaboration and flexible tone, but may lack a record, be misinterpreted, or be swayed by emotion., Non-Verbal (The efficacy of different modes of communication), Uses tone, gestures, visuals (graphs/infographics), and facial expressions to support or reinforce messages. It helps convey urgency, and simplify complex data. However, it can be misinterpreted, lacks a record, and may confuse if visuals are unclear or incomplete., Factors to consider when choosing an appropriate mode of communication, Urgency, Complexity, Formality, Audience, Confidentiality / nature, Need for record, Urgency (Factors to consider when choosing an appropriate mode of communication), Use faster verbal tools (e.g. calls, instant messaging) for urgent messages; written methods suit less immediate needs., Complexity (Factors to consider when choosing an appropriate mode of communication), Use written formats for complex or detailed info to allow re-reading; verbal or short written messages work for simple updates., Formality (Factors to consider when choosing an appropriate mode of communication), Formal topics (e.g. policies) need structured written formats e.g. reports; informal updates may use casual verbal or written modes., Audience (Factors to consider when choosing an appropriate mode of communication), Larger or remote groups may need multimodal (verbal, non-verbal, written) formats; small groups may benefit from direct verbal contact., Confidentiality / nature (Factors to consider when choosing an appropriate mode of communication), Handle sensitive issues privately using secure verbal channels; written records may be needed for formal documentation., Need for record (Factors to consider when choosing an appropriate mode of communication), Choose written formats when proof or a permanent record is required (e.g. reports, policies, financial matters)., How technology enables communication in organisations, Modes, Speed, Cost, Access, Collaboration, Sustainable bus practices, Productivity, Security, Modes (How technology enables communication in organisations), Tools like Zoom and Canva combine spoken, visual, and written elements into one communication format., Speed (How technology enables communication in organisations), Slack and Microsoft Teams enable real-time updates, fast decisions, and quick check-ins., Cost (How technology enables communication in organisations), Google Docs and Slack reduce printing, posting, and admin costs through shared online spaces., Access (How technology enables communication in organisations), Notion and Microsoft Teams allow employees to access policies and files anytime, anywhere., Collaboration (How technology enables communication in organisations), Google Workspace and Trello help teams share messages, edit files, and track progress together., Sustainable bus practices (How technology enables communication in organisations), Zoom and Google Drive cut down on paper/printing, supporting eco-friendly operations. Skype, Google Meet, Teams cut down on travel for meetings., Productivity (How technology enables communication in organisations), Asana and Google Calendar help teams manage tasks, schedule meetings, and reduce follow-ups. AI can prepare messages and refine them., Security (How technology enables communication in organisations), DocuSign and Signal protect sensitive data with encryption and secure digital storage., How communication might be improved in an organisation, Setting clear goals, Listening actively, Ensuring ongoing engagement, Choosing the correct mode, Setting clear goals (How communication might be improved in an organisation), Define purpose of each message to keep communication focused and easy to understand., Listening actively (How communication might be improved in an organisation), Show openness to feedback, avoid interruptions to build trust, reduce misunderstandings., Ensuring ongoing engagement (How communication might be improved in an organisation), Use regular check-ins and updates to keep staff informed and involved., Choosing the correct mode (How communication might be improved in an organisation), Match the communication method to the message’s urgency, tone, and formality to avoid confusion.

Chapter 15 Key Takeaways

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