1) Have you ever waited too long for an online order? How did you feel about it? 2) What do you usually do when salespeople keep trying to sell you something you don’t want? 3) Have you ever bought a product that didn’t work properly? What did you do? 4) What would you do if you noticed a mistake on your bill or payment? 5) Do you think companies should be punished for not keeping their promises? Why or why not? 6) How do you usually react when you get calls from strangers trying to sell something? 7) What’s the worst customer service you’ve ever experienced? What happened? 8) Have you ever bought something because of an advertisement that wasn’t true? 9) How important is good communication between a company and its customers? 10) Do you think customers should complain about rude staff, or just ignore it?

RoadMap B2. 2c (questions with problems)

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