Assertiveness is upholding one’s own (1) ____ and (2) ____ while at the same time encouraging and recognising this behaviour in others. It’s about being able to express yourself with (3) ____ without having to resort to (4) ____ , (5) ____, or (6) ____ behaviour. It involves greater (7) ____ ; getting to know, like and be in charge of the real ‘you’. It requires (8) ____ and responding to the needs of others without neglecting your own (9) ____ or violating your (10) ____. It is about improving your communication and (11) ____ skills; controlling (12) ____ through a better handling of problem people and situations. It is about (13) ____ – being able to express your needs, opinions or feelings, confident that you will not be dominated, exploited or forced to do anything against your wishes. It can help you to: -Boost your (14) ____ and confidence. -Earn other people’s (15) ____ and trust. -Improve your (16) ____ and problem-solving skills. -Create (17) ____ situations where everyone is happy with the outcome. -Have healthier, more honest (18) ____ with everyone around you. -Increase your (19) ____ satisfaction and success. Ward off (20) ____, and high blood pressure.

Defining Assertiveness

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