1) 1. What is the main goal of verbal and non-verbal communication in sales? a) A. To talk as much as possible b) B. To connect with the customer and influence their buying decision c) C. To show many products at once d) D. To focus only on price 2) 2. Which of the following is an example of verbal communication in sales? a) A. Smiling at the customer b) B. Maintaining eye contact c) C. Explaining product features and benefits d) D. Standing with an open posture 3) 3. What type of non-verbal communication helps build trust? a) A. Using long and complicated words b) B. Looking away while talking c) C. Crossing arms d) D. Maintaining comfortable eye contact and a natural smile 4) 4. What is one key responsibility of a school supplies seller? a) A. Forcing customers to buy expensive items b) B. Helping customers choose the right materials based on their needs and budget c) C. Only arranging products on shelves d) D. Avoiding interaction with customers

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