A recipient - To: tfl.gmail.com, Subject Line - Subject: Lost Oyster Card and App Problem, Greeting/ Salutation - Dear TfL Customer Services,, Introduction - I am writing to say that I lost my Oyster card last week while travelling on the bus. I usually keep my card in my wallet, but later I found it was missing. I think I lost it on the journey between Embankment and Eastham., Main Body: - There was money on the card, and I also had a weekly travelcard loaded. I am worried because I use the Oyster card every day to travel to college. It is very inconvenient to buy paper tickets, and it is more expensive, so losing the card has caused me a lot of difficulty., Conclusion / Call to Action: - Please could you transfer the remaining money and my weekly travelcard to the new card? I can give you my personal details, including my Oyster card number (if needed), my email address, and proof of my identity., Closing - Thank you very much for your help. Kind regards, James,

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