The caller is speaking too quietly.  - Could you speak up, please?, The person called didn't understand what the caller said. - Sorry, I didn't get that., The person called wants the caller to say something again. - Sorry, could you repeat that?, The caller is speaking too fast. - Could you speak more slowly , please?, The caller has called someone by mistake. - Sorry, wrong number., The person called didn't understand a name or a word.. - Could you spell that, please?, The caller wants to check if they got the information right. - I'll read that back to you.,

2.2 Telephoning: Problems

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