1) Can you walk me through your upcoming move - where you’re moving from and to, and your planned dates later? a) Situational b) Challenge c) Awareness d) Benefit 2) “What would it mean for you if some of your items were damaged during the move; either emotionally or in terms of replacement cost?” a) Benefit b) Situational c) Challenge d) Awareness 3) “What challenges have you faced in previous moves, such as damage, delays, or last‑minute price changes?” a) Benefit b) Situational c) Challenge d) Awareness 4) “If the movers arrived late or the move took much longer than planned, how would that affect your schedule and any commitments at your new place?” a) Benefit b) Situational c) Challenge d) Awareness 5) “In what ways would having a single point of contact managing every detail of the move reduce your stress?” a) Benefit b) Situational c) Challenge d) Awareness 6) How much stuff are you planning to move? For example, how many bedrooms and any large or fragile items (piano, artwork, appliances). a) Benefit b) Situational c) Challenge d) Awareness 7) “What difference would it make if you knew in advance the exact cost of your move with no surprise fees on moving day?” a) Awareness b) Benefit c) Situational d) Challenge

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