A customer is angry because their order is late. What would you do first?, A customer asks a question about a product you don’t know. How would you respond?, Can you tell me the 7 principles of customer satisfication?, A customer had to wait a long time in line. How would you handle it?, A customer received the wrong product. What is your first step?, A customer wants a refund, but the return period has expired. What would you do?, A customer calls complaining that their online order never arrived. They are speaking loudly and interrupting you. How do you handle the call politely?, Choose one person and create a short dialogue using these words: (discount, order, call back, arrived)., Translate: deal with, refund, interpersonal skill, opportunity.

Dealing with customer

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