First thing to do in the room service in telephone conversation., State room service dept. and greet the caller, Answer the telephone on the first ring, Repeat and confirm the order of the guest, Thank and bid GoodbyE, Which skills a room service staff must have?, Ability to communicate, Imaginative, Artistic, Writer, An order form should have the following Except:, Date, Name/ room number, Time of order, Time of delivery, During the room service telephone conversation, what you should get from the caller?, Room number, Television, Pillow, Favorite pet, Which is not part in taking order of the guest?, Listen and write the order of the guest, Do the suggestive selling, Repeat the order and confirm for the finalization., Do the cleaning.

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