customer complain about missing item and this is 2nd contact the contact driver should be ?, Missing item, follow up on existing case, customer complain about missing item and paid in cash and wants a cash refund we should ?, make redelivery action to return amount to customer, Follow the RM Process., customer complain about missing item and restaurant refused refund and customer good history we should ?, take action refund, No action taken, customer complain about missing item and said the package was sealed and the images on hurrier was unclear we should take action on reason ?, Missing Item - Vendor, Missing Item - Talabat, If the customer complained that the missing item is a free gift (Buy one get one), we will refund customer half amount of item price ?, Yes, No

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