You arrive at the hotel and speak to the person at reception., What information would you normally give them? - What would you want to check before going to your room? - What questions might you have about breakfast? - What would you want to know about check-out? - What might you ask if you are travelling with a young child?, You get to your room and realise that something you need isn't there., What could be missing? - What would you say to reception? - How would you ask them to bring it to your room?

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