(Review) SGH wants to improve their PROMs survey collection process. What is the first step?, Map and review current workflow to identify pain points, Implement digital forms without seeking consult from staffs and patients, (Reduce) After reviewing work processes, you realise clinic staffs are spending 2 hours daily to track incomplete responses and filing paper records. How can you GROSS this?, Digitalise forms and automate response completion dashboards, Outsource the tasks to admin person outside of the clinic team, (Rejoice) Hurray! You automated PROM survey sending and response tracking, staff are no longer bogged down by administrative tasks. What is the biggest benefit?, Staff can focus more time on direct patient care and follow-up, The clinic can operate with fewer staff

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