An angry guest arrives at the front desk because they were charged twice for the minibar at check-out. (PAST), A VIP guest urgently asks you to print their flight tickets because they lost them. (FUTURE), Someone calls because they want to travel in December and need accommodation. (PRESENT), A guest in room 204 complains because they couldn't sleep at 3 AM due to the young people in 205. (PAST), A foreign guest needs a reliable taxi to the airport for early tomorrow morning. (FUTURE), Today you had 15 check-ins and 10 check-outs during your morning shift. It was exhausting. (PAST), The hotel's computer system is down. You can't issue the invoice, but you are trying to solve it manually. (PRESENT)

MAKE vs DO

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