1) The customer's bank card hasn't arrived yet. It was due a week ago. 2) The customer believes that the bank charges too much for the bank card. 3) The customer cannot access their foreign currency account through the Internet. 4) The customer would like to transfer money to his/her friend in South Africa and it was not working.. 5) The customer would like to reduce the bank charges on his/her account, they believe they are too high.

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