I'd like to speak to Martin Krauze, please, Could I have the sales department, please?, The reason I'm calling is ..., Could we meet on Monday at 11?, How about June 12th?, Is 9.30 convenient?, Good. So, I'll see you on the 8th., I'm afraid I can't come on Friday. I'm very busy that day., I'm sorry, I can't make it on Tuesday. I've got something on that morning., We've got an appointment at 10 o'clock but I'm afraid something's come up, Could we fix another time?,

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