Stating your purpose: I'm calling about..., The reason I'm calling is ..., Making arrangements: Could we meet on Monday?, How about 9 o'clock?, Is Tuesday convenient / OK?, Responding: That's fine for me, Sorry I can't make it then, No problem, Closing: Good. So I'll see you on ..., RIght. Ok, then, That's great, I'll see you ..., Changing arrangements: I'm afraid I can't come on Friday. I'm very busy that day, I'm sorry I can't make it on Tuesday. I've got something on that morning, We've got an appointment for 10 o'clock but I'm afraid something's come up, Could we fix another time?,

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