Positive opening: I would like to thank you for..., Reason for writing: We have opened bookings for another group to visit Edinburgh, Requirements: We would like you to organise everything else, including, Questions: Can you confirm your prices will remain the same?, Negative points: Apparently there was some confusion over..., Next steps: Please feel free to email or call em directly, I would appreciate an early reply. , Positive ending: I look forward to working with you again, I hope that we will have a successful, long-term busienss relationship.,

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