This is what I've got in my system - Sorry for the inconvenience, however, the information in our system is subject to change, at the moment this is the most updated information., No, I can't do that - I'd love to, but I'm currently not capable of following that request, I know you want the exchange but I'm obligated to offer you GC and DC, if you say no I can give you the exchange and would be easier - I understand an exchange is your preferred option, but let's explore more options, I can offer you $200 GC and $100 DC to keep the item as is, what would you think about that?, LP - Hi Mr. Customer!!!!!! How can I help you!!? - LP - Good morning, Mr. Customer, how can I help you today?,

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