your colleague wrote an angry letter to an important customer, your colleague arrives an hour late for an appointment without bothering to phone you, your colleague offers a discount to a customer without checking with the manager first, your colleague forgot to let you know that a meeting had been moved, your colleague made a very costly mistake, but didn't get the sack, You took the company car without authorisation. You drove to the project meeting and arrive on time. There was a possibility of losing the contract. Present result: the company is expanding its business., You ordered some office equipment from your usual supplier who has always delivered on time. A new supplier offered a discount on the same order. The new supplier didn't have a good reputation for delivering on time. Present result: you have enough paper for the current mailshot..

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