Checking your understanding: Do you mean that …?, Did you say X or Y?, When you say xxxx, is yyyy what you mean?, Can you give me an example to illustrate what you mean?, Checking the other person’s understanding: Is that clear? Are there any parts that are unclear?, Are you following me?, I can see from your face that I haven’t explained myself well, What’s your understanding of this?, Summarising: The main ideas/points here are …. Is that correct?, If I’ve understood, so far you want me to … Is that right?, So, what’s important to you is xxx. Is that right?, So, we’ve decided to/said that …. Is that correct?, Clarifying for additional information: What exactly is considered a personal day?, Are there any restrictions on when we can take them?, Will we be able to carry over days from one year to the next?,

Checking, clarifying and summarising understanding V2

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