Direct questions - How many emails do you think the finance team receives everyday?, Rhetorical questions  - Do you get many emails? , Anecdotes - I have sliding doors at home. They were difficult to open. I lived with this for three years and then one day I decided to fix it. What about you? Are there any problems that you live with?, Problems - If your department's training budget was cut by 80%, how would you ensure your staff still receive training? , Quotations - Tell me and I forget. Teach me and I may remember. Involve me and I may learn., Interesting facts - Did you know that the British Council reached almost 760 million people last year through art and culture?,

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