Quality Control - Inspection of inventory to check acceptable standard at the end of the production process., Quality Assurance - Checked at different stages, Continual Improvement - Always looking to improve (Kaizen), Quality Circles - Meeting with line manager to discuss how to improve, Quality standards and symbols - Given when the product has met agreed industry standard, Quality management - This is using a variety of quality methods., Mystery shoppers - People who are paid to visit retailer and provide feedback on visit, Benchmarking - Matching the same processes and finished goods as the market leader,

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