1) What should you do when a customer says they applied online but they aren't sure if the application went through and want to check the status? a) Check to see if the loan is available in your loan status queue. If you can't locate it, submit a new application.. b) Check to see if the loan is available in session manager using Advanced Search. If you locate it, retrieve the session and process the loan. c) Check to see if the loan is available is Session Manager using Advanced Search and contact the Lending Sales Specialists for steps.. d) Check to see if the loan is available is Session Manager using Advanced Search. If you can't locate it, submit a new application. 2) What rate is assigned to a motor vehicle shopping application? a) New Auto/Truck (current year or newer) b) 7+ Auto/Truck (7+ years prior to current year) c) Used Auto/Truck (1-6 years prior to current year) d) no rate is assigned until collateral is selected 3) The interest rate for an auto loan is determined by what? a) The underwriter assigns the rate b) The collateral type, term, dollar amount requested and credit worthiness c) Prime rate plus a variable d) The loan amount 4) When loan proceeds are being used to pay off another lender, what should you include in the payoff? a) Self-Adressed Envelope b) Payoff Letter c) Cashier's check payable to the lender d) All of the above 5) When can a customer refinance a recently purchased auto? a) Customer needs to register the auto in their name prior to refinancing the loan b) Loan can be refinanced any time c) Loan must be refinanced before the customer registers the auto in their name d) Customer must wait 3 months before they can refinance the loan e) 6) When and how should loan proceeds be disbursed for Non-Real Estate loans? a) In Branch Connections right after loan documents print. b) In Branch Connections after all borrowers sign loan documents. c) In Branch Connections once documents are received by New Account Booking/KCILSS. d) In TCS after all borrowers sign loan documents

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