1) Outline factors a business might consider when choosing a supplier. (3m) a) The cost of raw materials b) Are they a Scottish company c) The lead time/delivery time d) Is their website user friendly e) The location of the supplier 2) Outline factors a business might consider when choosing a supplier. (3m) a) The quality of raw materials b) Are the delivery vans new c) The storage space available d) The reliability of the supplier e) Does the manager have a Bachelor Degree 3) Describe methods a business can use to ensure it provides a quality product to customers. (3m) a) They must ensure they use high quality materials so the end product is high quality. b) Follow any customer and check their natural reaction to the product c) Ensure employees are highly skilled to make product by recruiting the best employees and providing training. d) Ensure machinery is well maintained and regularly checked. 4) Describe methods a business can use to ensure it provides a quality product to customers. (3m) a) Use quality control – checking the product at the end of the production process b) Ask customers to provide feedback after purchasing c) Use quality assurance – checking the product at every stage of production. d) Use quality management – trying to make sure that every product is perfect every time. This requires a commitment from the whole business. 5) Outline the features of job production. (3m) a) One product is made start to finish before another one is started. b) The products are all identical so batch production saves costs c) The product is made to the customers own requirements – unique/one off product. d) iPhone production is an example e) Products are usually handmade by someone very skilled. 6) Discuss one advantage and one disadvantage of job production a) High prices can be charged because it is a one-off product however specialist tools or equipment might need to be bought  b) Designs cannot be changed to suit customer requirements but it is usually a quick process to make the product so it can increase customer satisfaction

Nat 5 Operations Progress Check Recap

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