1. When handling ____ , it is important to be diplomatic. 2. You can establish a ____with a customer if you know about their buying habits. 3. Amoney-back ____ if not completely satisfied is often a minimum expectation these days. 4. Companies which do not meet their ____ of service will lose customers. 5. Giving ____ promptly and without fuss to dissatisfied customers is one indicator of high-quality customer service. 6. When a company is at fault, a one-off goodwill ____ is a useful way to retain customer loyalty. 7. Financial ____ for poor customer service is not the only way to meet customer expectations.

Customer service rules

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