Attempts to clarify the situation: Do you understand what I'm trying to say?, Would I be right in thinking...?, Can I just make sure I've understood this correctly?, Encourage others to keep to the facts: Let's try not to get personal here., Can we try and stay focused on the facts?, Express concerns diplomatically: I din't know if you are aware, but..., I'm a bit worried about..., Express concerns more directly: I'm really not happy with..., The real issue here is...,

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