organisational change, Organisational change is change that a business goes through to transform a major part of an organisation., One reason for change, To meet customer needs, Potential impact for not responding to change, Loss of customers, Change driver, A change driver is something that can be internal or external that pushes a business to change., SWOT, Strengths, Weaknesses, Opportunities, Threats, PESTLE, Political, Economical, Social, Technological, Legal, Environmental, Strengths and Weaknesses, They affect the internal factors of a business, Opportunities and Threats, They affect the external factors of a business., HR responsibility , To look over all the employees , Innovation, a process to conceptualise new ideas for products., USP, unique selling points, KPI, key performance indicators, TQM, total quality management, kaizen, sets up quality circles, Ishikawa, fish bone diagrams, Design, senior management team; customer needs; stratergy and objectives, Build, Implimentation plans; policies and procedures, Deploy, Step-By-Step process; docuents; staff training; tools; metrics; actions required, Control, Tracking; audits; routine; risk management, Measure, Data; results; impacts; level of errprs/defects; product returns; customer complaints; customer feedback, Review, Results; audits; improvements; efficiency/efectiveness, Improve, communicate results; introduce improvements; re-evaluate known best practice, Incremental change, Small and continuous change, Quantum improvements, Big changes all at once.

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