1) What procedure would I use to find out who can request an exchange? 2) What procedure would I use to find the comments template I need to use for work created in chorus for an exchange? 3) What procedure provided an example of scripting to use when an exchange is requested over the phone? 4) What procedure will help me identify if a policy ownership type is disqualified from investing in the money market? 5) What procedure has a table indicating if a request can be done verbally, what form to use, and what template/procedure to use 6) What procedure is used in conjunction with the security verification tool to help understand authorization alerts? 7) What procedure has a list of transaction status options you could see in chorus 8) What procedure has explanations of the death benefit options 9) What procedure is used to verify someone is authorized to speak on behalf of a company listed as the owner, interested party, or investment advisor 10) What procedure would tell me about adding or removing a GLWB rider? 11) What procedure has the authorization required when doing an outbound call? 12) What procedure explains the fees associated with the VVA product?

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