1) Communication is a ____________process in which persons communicate information or messages using language, symbols, signs, or action. a) Two-Way process b) Three-Way process c) Four-Way process d) One-Way process 2) _____________ are the parts of communication in communication skills. a) a. Speaking b) b. Listening c) c. Reading & Writing d) d. All of the above 3) Which of the following can be a barrier to active listening? a) Noisy environment b) Not maintaining an eye contact with the speaker c) Not being attentive d) All of the above 4) At the workplace, to be a successful conversationalist, you should be: a) Assertive b) Rude c) Aggressive d) Submissive

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