1) Como também é conhecido o ciclo PDCA? a) Ciclo Swot / Shewhart b) Ciclo de Juran / Deming c) Ciclo de Feigenbaum / Deming d) Ciclo de Deming / Shewhart 2) Em quais etapas do ciclo PDCA ocorrem as ações corretivas e a identificação dos problemas, respectivamente? a) Planejamento e controle b) Ação e planejamento c) Checagem e planejamento d) Execução e controle 3) Gerenciamento de Rotina é um método de responsabilidade da alta administração e busca a eficácia organizacional a) Falso b) Verdadeiro 4) Atrapalha a padronização nas organizações a) Mapeamento dos processos b) Identificação das atividades críticas c) Treinamento das pessoas d) Alta rotatividade de funcionários 5) São indispensáveis na definição das tarefas prioritárias, EXCETO aquelas onde: a) Há histórico de erros b) Geraram reclamações dos clientes c) Definidas pela alta administração d) Todas as alternativas corretas 6) O que significa algumas fases do SIPOC ? a) S - standard (padrão) b) O - overview (visão geral) c) I - inputs (entradas) d) C - Control (controle) 7) Refere-se à última fase do ciclo PDCA a) Padronizar as metas atendidas b) Definir plano de ação c) Comparar as metas com os resultados d) Treinar as pessoas 8) A confecção dos planos de ação e o acompanhamento de indicadores ocorrem, respectivamente, nas etapas a) do e check b) plan e check c) check e action d) do e plan 9) Todas são características do gerenciamento da rotina, exceto: a) Método de resolver problemas do dia a dia b) Autonomia dos funcionários para resolução de problemas c) Evitar e minimizar erros d) Padronização de processos 10) São benefícios do POP, exceto: a) Orientações para substitutos e novos funcionários b) Identificação de problemas e otimização de processos c) Preservação do espaço de trabalho e equipamentos d) Novo layout de produção 11) São objetivos gerais do POP, exceto: a) Minimizar erros b) Minimizar variações c) Reduzir tarefas d) Reduzir desvios 12) Esses elementos compõem o POP, exceto: a) Preço dos serviços b) Materiais envolvidos nas tarefas c) Siglas devidamente descritas d) Perspectiva de revisão
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Cópia da Gestão da Qualidade - 2 Unidade
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