1) What does IT helpdesk stand for? a) Internal Helpdesk b) Internet Helpdesk c) International Helpdesk d) Information Technology Helpdesk 2) What is the primary goal of an IT Helpdesk? a) To provide training on IT topics b) To fix all computer issues c) To assist users with their IT needs d) To prevent all technical problems 3) Which of the following is an example of a hardware issue? a) Internet connection not working b) Software crashing c) Printer not printing d) Computer freezing 4) What does the term 'troubleshooting' mean in the context of IT helpdesk? a) Identifying problems b) Fixing problems c) Preventing problems d) Ignoring problems 5) Which of the following is an example of a software issue? a) Monitor not displaying b) Power outage c) Operating system crashing d) Keyboard not working

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