1. false advertising - when a company promotes or advertises a product or service with misleading or untrue claims., 2. slow delivery - when something takes a long time to arrive or be delivered., 3. billing disputes - disagreements or conflicts related to charges or fees for goods or services., 4. cold callers - people who make unsolicited phone calls trying to sell products or services., 5. lack of communication - when there is not enough or no exchange of information between people., 6. rude staff - employees who are impolite, disrespectful, or offensive towards others., 7. poor customer service - when the assistance and support provided by a company to its customers is unsatisfactory., 8. broken promises - when someone does not keep their word or fulfill their commitments., 9. faulty product - an item that does not work properly or has defects., 10. aggressive salespeople - individuals who try to sell products or services in a forceful or intimidating manner.,

roadmap b2 unit 2c

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