1) Creating word processing documents such as letters, forms, reports and newsletters a) Task b) Skill c) Quality 2) Answering the telephone and transferring the call to the appropriate member of staff a) Task b) Skill c) Quality 3) Organising travel and accomodation arrangements e.g. arranging taxis, hotel bookings and travel itineraries a) Task b) Skill c) Quality 4) Creating and updating spreadsheets with financial information such as wages using Microsoft Excel a) Task b) Skill c) Quality 5) Carrying out reception duties such as welcoming visitors, ensuring visitor's book is signed, issuing visitor badges and directing visitors a) Task b) Skill c) Quality 6) Being able to use the internet and a range of software packages and apps e.g. MS Word and MS Excel a) Task b) Skill c) Quality 7) Being able to communicate well and explaining things clearly to provide a high level of customer service a) Task b) Skill c) Quality 8) Being hardworking and reliable to ensure all work gets completed on time, within a deadline a) Task b) Skill c) Quality 9) Being trustworthy and reliable to ensure managers meet deadlines a) Task b) Skill c) Quality 10) Being tactful and discreet to ensure that private and confidential information remains safe a) Task b) Skill c) Quality

Tasks, Skills and Qualities of an Admin Assistant

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