CLIENT: Hi there, I want to ____ a hotel room. RECEPTIONIST: No problem at all. Could I have your ____ name, please? CLIENT: Sure, John Muller. RECEPTIONIST: Hi, Mr. Muller. I'm Michelle, at your service. When do you need the room? CLIENT: My plans are to be there June 14th ____ the 17th. RECEPTIONIST: We have new room rates, sir. Will that be ____ to you? CLIENT: It depends on the price, of course. What is it? RECEPTIONIST: It's $308 a night. CLIENT: I have no problem with that. RECEPTIONIST: Great! Would you ____ smoking or nonsmoking? CLIENT: Definitely nonsmoking. I can't handle that smell. RECEPTIONIST: Nonsmoking. Now, is a queen-size bed okay? CLIENT: No problem. RECEPTIONIST: Great, Mr. Muller. Your ____ is confirmed. Now all I need is your phone number. CLIENT: Of course! It's 626-555-1739. RECEPTIONIST: Thank you so much, Mr. Muller. We look forward to seeing you! Dialogue 1 Receptionist: Good morning sir, how ____ I help you? Guest: Hello, I've ____ a single for tonight. The name's Caulson, C-A-U-L-S-O-N. Receptionist: Yes, sir. Could you ____ this form, please? Dialogue 2 Receptionist: Here is your ____. Your room number is 302. Just take the ____ over there to the third floor. Guest: Thank you. What time do I have to check out by tomorrow? Receptionist: Checkout time is 12pm. Guest: And can you tell me what time breakfast is served? Receptionist: Breakfast is served ____ 8 ____ 11am. Receptionist: I'd like to ____, please. My name is Caulson, room 302. Here's the key.. Guest: Just a moment, sir...Here's your bill. Receptionist: Can you tell me what this ____ is for? Guest: That's for the drinks you ordered last night. Receptionist: OK. Can I pay by ____ ____? Guest: Yes, of course. Receptionist: One more thing. I have a train to catch in a few hours. Can I ____ my bags somewhere till then? Guest: Certainly. You can leave them in the storeroom over there. Receptionist: Thank you. Goodbye.

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