1) What is organisational change? a) Where a business transforms a major part of the organisation b) When the organisation is changed c) When the business format is gradually improved d) The systematic change from top to bottom 2) Two reasons for change? a) Environmental effects b) Outdated methods c) New opportunities d) Crisis Management 3) What is a change driver? a) Internal or external pressure that triggers the change b) The reasons for making the change happen 4) What are two roles for human resources in change management? a) Make crucial decisions in the process of change b) Ensure all voices are heard c) Create clear lines of communication d) Manage the budget 5) Impacts of changing customer needs? a) Building trusted relationships with the business b) Losing the amount of consumers due to the change 6) What are 2 Technological drivers? a) Innovative products b) Automated interactions c) Lack of profit d) New technology 7) What is a competitive edge driver? a) Advocating change b) Past successful methods implemented 8) Impacts of not responding to the need for change? a) Retaining the same customers b) Loss of market position 9) 2 Business' that failed to change? a) Apple b) Disney c) Blackberry d) Toys R us 10) Potential areas of organisational change? a) Culture b) Infrastructure c) Names d) Transport

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