1) Active Listening a) Interrupt to ask questions b) Only listening important information c) Pay attention, understanding, and responding d) Not listening 2) Nonverbal communication a) Speaking and writing b) Body language, gestures and facial expressions c) Asking questions d) Sending emails 3) Clear communication improves the collaboration skills. a) True b) False 4) Engagement a) Dominate the conversation b) Avoid eye contact c) Make interruptions d) Participate in a conversation 5) Crossing arms is a positive body language a) True b) False 6) Feedback a) Give constructive comments about someone's work b) Ignoring a person’s message c) Speaking in formal language only d) Giving complex information 7) Empathy a) Trying to win an argument b) Ignoring others' emotions c) Understanding and sharing the feelings of another person d) Criticizing others' opinions

Basic Workplace Communication

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