1) 1. The goal of every business organization is a) gain more profit   b) C. customer satisfaction c) established relationship   d) D. all of the above 2) It makes the customer have a satisfying experience in availing products and  a) A. Better customer service  b) B. Interactive communication c) C. Intentional communication d) D. Product sales and discounts 3) 3. _________________ pertains to questions asked by the customers. a) A. Intuitions   b) C. Queries c) B. Information d) D. Suggestions 4) The following services show transactions except _____________________. a) A. full-detailed information on new products   b) B. online bank transfers c) C. online buying d) D. payment of full policy insurance 5) Which among the following helps business for better transactions? a) a. Technology assisted systems   b) c. Better facilities c) b. Engagement of more agents d) RECAP

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